Our Commitment to Quality & Hygiene Due to the medical nature of tattoo supplies, our return policy is designed to prioritize the health and safety of the global artist community.

• Sterilized Items: To maintain safety standards, all E.O. Gas sterilized needles, cartridges, and Blue Soap products are non-returnable once the original manufacturer’s seal is broken.

• Equipment & Machines: Rotary machines (Assassin II, Urban, Robert series) and Aurora power supplies may be returned within 14 days if they are in their original, unused condition and packaging.

• Defective Products: If you receive a product with a manufacturing defect, please contact our support team within 48 hours of delivery for a priority replacement or store credit.

• Restocking Fee: A 15% restocking fee may apply to non-defective returns of studio furniture and high-value hardware kits.